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Hover Dashboard Hover DNS Hover Mail Hover.com — We’re experiencing problems with our website and DNS

Incident status: Resolved

Hover customers may be unable to load the Hover.com website or access our mail server. Domain names using our forwarding and DNS may also be offline. We are receiving a flood of traffic to our servers. Our engineers are working to resolve the problem.

Start time: Dec 17, 2013 10:15 EST

8 updates have been posted for this incident:

  1. Our DNS issue is still ongoing. Some customers may notice that our services are working intermittently or slowly. There is a flood of traffic and some connections to our servers are getting through successfully.

    Updated: Dec 17, 2013 at 10:38 EST

  2. We’re continuing a tug of war battle with the DDOS attackers to bring our services back to normal. We feel that we are making good progress, although your website and email may still be offline. We’re sorry that this is having a negative impact on so many of our customers during a busy time of the year.

    It is difficult to give an ETR for DDOS attacks. We’ll win the battle in the end and we’re working hard to fix this as fast as possible. Thank you to our customers for demonstrating such great patience.

    Updated: Dec 17, 2013 at 11:17 EST

  3. We believe the issue is resolved and the attackers are blocked. We’re going to continue to monitor all traffic very closely and we’re going to wait for a bit before considering the problem officially resolved.

    Updated: Dec 17, 2013 at 12:06 EST

  4. Issues related to DNS and email services have resurfaced. Our engineers are continue to work on rectifying the issue.

    Updated: Dec 17, 2013 at 13:32 EST

  5. While the DDOS attack is still ongoing, we’ve mitigated the attack and all Hover services should be working normally now. We will continue to monitor our network traffic and we’ll post further updates.

    Updated: Dec 17, 2013 at 14:32 EST

  6. Our outgoing mail server is currently experiencing problems sending email due to the DDOS attack. Our DNS and forwarding servers are still working. Our engineers are working on a fix.

    Updated: Dec 17, 2013 at 15:46 EST

  7. Outgoing email services may be intermittent. All other Hover services and inbound email are functioning normally.

    Since approximately 10am EST, we have been working through a large denial of service attack that’s affected multiple services. The network attack very quickly saturated each of our upstream Internet connections, preventing customers from reaching Hover.com, registering new services, sending or receiving email, and resolving DNS queries.

    To mitigate the effects of the attack, we have been working with our upstream network providers to block the attackers. We are working as quickly as possible to fully restore all services while blocking the offending traffic.

    Updated: Dec 17, 2013 at 19:02 EST

  8. Overnight all DDOS attacks were stopped. All services have been running normally as of 2 AM EST. We have been monitoring for several hours and it looks like we’re in the clear.

    Updated: Dec 18, 2013 at 08:32 EST

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